Charge Pro does not publish a Mach-E coupler-release map. Use that year’s Ford owner’s manual. J1772 and J3400 (NACS) are shown for AC Level 2. A CCS vehicle inlet uses the J1772 portion for AC charging and adds two lower pins for DC fast charging. Connector compatibility still requires the exact vehicle and equipment. They do not tell you how to force a latch. Do not yank a locked handle.
Charge Pro SD can refer an independent operator. You pay them.
If the car is in a travel lane or another dangerous place, call 911.
Call (858) 400-4465. Charge Pro does not send a Charge Pro crew.