Privacy policy.

Last updated: August 13, 2026

What we collect

When you submit the contact form or call us, we collect the information you provide: name, phone, email, address or city, and a description of what you need. We use that information to return your call or email and to connect you with a local operator.

Calls to our line are recorded

Calls to (858) 400-4465 are answered by a recorded line. Before recording begins you hear a spoken notice, and continuing the call is how you consent to being recorded. California is an all-party consent state, so if you do not want to be recorded, hang up when you hear the notice and email us instead. Recordings and any transcription are used to understand what you need and to pass the request to an operator. Email info@chargeprosd.com to ask for a recording of your own call to be deleted.

How we use it

We use your information to respond to your request and to connect you with an independent local operator who can help. We do not sell your information. We share what you tell us with the operator we connect you to, because they need it to reach you and your vehicle. Once you are connected, that operator handles your information under its own privacy practices, not ours.

Analytics and cookies

We use Google Analytics 4 to understand which pages are useful to visitors. It loads only after you click Accept on the cookie banner. Until you do, no analytics cookies are set and no data is sent to Google.

When you accept, Google Analytics sets cookies in your browser, including _ga and _ga_<id>, used to tell repeat visits apart and measure how the site is used. These cookies last up to two years. Google processes this data on our behalf. We have enabled Google Consent Mode, so analytics stays off until you opt in. We do not use this data to identify you personally and we do not sell it.

Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to access or delete it, to correct it, and to opt out of the sale or sharing of personal information. We do not sell your personal information. Analytics runs only with your consent.

You can opt out of analytics in three ways: click Decline on the cookie banner, use the Your privacy choices link in the footer to re-open the banner and withdraw consent at any time, or enable Global Privacy Control (GPC) in your browser. When your browser sends a GPC signal, we treat it as a decline automatically and never load analytics.

To exercise any of these rights, email info@chargeprosd.com. We will not discriminate against you for exercising them.

Contact

Questions about this policy? Email info@chargeprosd.com or call (858) 400-4465.