Common questions. Straight answers.

That is up to the operator we connect you with, and it depends where you are. Backcountry and mountain locations are a long drive for anyone. Ask the operator for a time once you are connected, because they are the ones driving to you.

All 67 cities in San Diego County. Coastal (Encinitas, Carlsbad, La Jolla, Coronado). Inland (San Marcos, Escondido, Poway). East County (El Cajon, Alpine, Santee). South County (Chula Vista, National City, Imperial Beach). Backcountry (Julian, Pine Valley, Mount Laguna, Borrego Springs). Outside the county, we refer to partner services.

You tell us the vehicle, the problem and where you are, and we match you with a local operator who covers that area. Calls are recorded, and you hear a notice before that starts. If nobody nearby can take the job, we say so rather than leave you waiting.

Yes, with caveats. Operators deploy cones and a reflective vest, park their vehicle as a shield, and work from the passenger side whenever possible. If the shoulder isn't safe (narrow, blind curve, construction zone), CHP gets involved to relocate you before charging.

The operator brings a 240V / 9.6 kW Level 2 source and runs a long NACS cable from it directly to your Tesla's charge port, the same cable shape you use at home. The power rate matches your home wall connector: roughly 30 miles of range per hour of connection.

Yes. Operators carry a CCS adapter that connects to the NACS cable. That covers Rivian, Ford F-150 Lightning, Ford Mustang Mach-E, Hyundai Ioniq 5/6, Kia EV6/EV9, Polestar 2/3, Chevy Bolt, and most other EVs sold in North America. Same charge speed.

No. Mobile DC fast chargers exist (200+ kW from a diesel trailer) but they are overkill for most rescues. Mobile rescue is Level 2 AC charging, slower per hour, but more than enough to add the 10 to 20 miles of range you need to reach the next Supercharger or home.

A standard rescue adds 10 to 20 miles of range in 15 to 30 minutes of connection. That's enough to reach the nearest Supercharger, CCS DC fast charger, or your home. Nobody fully recharges a car in the field, because at Level 2 speeds that takes hours.

Charge Pro SD doesn't set the price and takes no connection fee from you. The operator who takes the job quotes you before starting and bills you directly. What moves the number: how far they travel, how much range you need, and the time of day.

Usually, yes. Distance is one of the main things an operator prices on, and the backcountry is a long drive from anywhere. Ask for the quote before the operator sets off, so the travel is priced in up front.

Sometimes. Charge Pro SD isn't contracted with AAA, but many AAA memberships reimburse third-party roadside at a capped rate. Same with many auto-insurance roadside add-ons. Ask the operator for a receipt you can submit, and check your policy before you call.

You pay the operator directly, not Charge Pro SD. Ask what they accept when you're connected, because it varies by operator. Settle the price before any work starts.

Probably not the main battery, that's the 12V accessory battery. Every Tesla has a small 12V that runs the computer and screen. When it dies, everything goes dark, doors don't unlock, the charge port won't open. The 12V gets jumped on site (using the tow-eye access on Model 3/Y or the correct access for S/X), then the main battery gets charged.

Tesla Roadside typically dispatches a flatbed tow to the nearest Supercharger. A mobile charge instead happens where the car sits, in 15 to 30 minutes of connection, and you stay with the vehicle the whole time. Some scenarios (mechanical failure, collision) still need a tow, and the operator will say so and coordinate it.

Usually a 12V drain. On Tesla Model 3 and Model Y there's a manual charge port release cable inside the trunk (passenger side, below the trim). On Model S and Model X the release is behind a panel on the taillight side. Operators know the access for each year and carry the tools.

Generally no. Modern Tesla packs have a safety buffer below the displayed 0%. Occasionally hitting zero won't kill the battery, but making a habit of it will shorten its life. Once it takes a charge, the car should behave normally.

Yes. Tell us the location and the window when you call and we'll line up an operator. Popular for Airbnb hosts, wedding venues, film production, small EV fleets without Level 2 yet, and anyone whose home charger is down for a few days.

Yes. Small fleets without installed Level 2 charging can arrange recurring mobile charging with an operator. Call the line, describe the fleet and the schedule, and we'll connect you with someone who can quote it. The rate and the terms come from the operator, not from us.

Yes. Venues, production vehicles and one-off shoots needing an EV top-up are all workable. Give us as much notice as you can, since a planned job is easier to place with an operator than a last-minute one. The operator quotes the job.