At 0% and the car won't budge? We've got you.
The EV range estimate is optimistic. Headwinds, hills, AC load, and a cold battery can eat 20% without warning. When the screen reads zero and the car stops, you need charge in the traction battery, not a tow. We connect you with a local operator who comes to the vehicle, plugs into the charge port with a native NACS cable, and adds 10 to 20 miles of real range. Enough to reach the next Supercharger or your home wall connector.
What's included in this service?
- Dispatch when the traction battery reaches 0%
- Mobile Level 2 AC charging (240V / 9.6 kW) on-site
- Add 10 to 20 miles of real range in 15 to 30 minutes of connection
- Support Tesla, Rivian, Ford Lightning, Ioniq 5/6, EV6/EV9, Polestar, Bolt
- Work from freeway shoulder, off-ramp, surface street, parking lot, or driveway
- Coordinate with Tesla roadside or manufacturer support if tow is actually needed
- Advise on the fastest route to the nearest working charger
- The operator provides a receipt for insurance or employer reimbursement
When do you need this service?
- Screen reads 0% and the car went into limp mode or shut off
- "Charge vehicle now" warning escalated to shutdown
- You ran out between Supercharger stops on a road trip
- You overshot your range planning on a mountain grade (the 8 east, the 76, the 79)
- Cold-soak overnight cut your expected range in half
- You were held up in traffic and used more charge than planned
What do EV drivers ask about Recovery?
Will my EV be damaged from running it to 0%?
Generally no, but it's hard on the battery. Modern EVs have a buffer below the displayed 0% to protect the cells from full discharge. Occasionally running to 0 won't kill the battery; making a habit of it will shorten its life. Once it takes a charge, the car should behave normally.
Why not just tow me to a Supercharger?
Towing an EV is more complicated than a gas car. You usually need a flatbed, you can't tow most EVs with the drive wheels on the ground. A mobile charge skips the loading, the transport and the unloading: the car is charged where it sits and drives away under its own power.
How do you plug in if my car is completely dead?
Tesla charge ports open with a button press on the cable or a tap in the app. If the 12V is dead, the port won't unlock, so the 12V gets jumped first, then the port opens and the main charge starts. Operators carry the tools and jump kits for both steps.
What if I'm in the middle of nowhere in east county?
We cover all of San Diego County, including Julian, Alpine, Ramona, Pine Valley, Borrego Springs, and the rural roads in between. East county is a long drive for any operator, so ask about timing when you call. If you're outside the county line (Imperial, Riverside), we refer you to a partner service.
Can you charge an EV with frozen or very hot pack?
Yes, but range-per-minute drops if the battery is outside its thermal window. A cold-soaked pack (rare in San Diego) accepts charge more slowly. A hot pack after a long drive may derate the charge rate for a few minutes. The operator will tell you what that means for your car on arrival.
Where do we offer Recovery in San Diego County?
We provide recovery in every city and community in San Diego County. Pick your city for local climate notes and service specifics.
See recovery in all 67 cities
Need recovery in San Diego County?
Call and we'll connect you with a local operator. They quote you before starting.